CIMS Tech Sdn Bhd (“CIMS”) REFUND POLICY
Given the nature of digital content, a refund or credit on a purchase is not granted unless one of the warranties given by the author has been breached, or a refund is required under the Malaysian consumer law or other relevant consumer protection laws. If you would like to request a refund, you may write to us at [email protected] .
We will assess refund or credit requests (if you have a CIMS account) on their merits, considering the digital nature of CIMS’ items and the type of item preview that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:
a) you have changed your mind about an item/subscription;
b) you subscribed an item by mistake;
c) you do not have sufficient expertise to use the subscription/item;
d) you ask for goodwill; or
e) you can no longer access the item because it has been removed (we advise you to download/export your data from time to time as you buy them to avoid this situation).
If the author or we decide to issue a refund or credit (if you have a CIMS account), this will generally be done using the same manner used to make the purchase. So, if the item was purchased using CIMS Credits, you will be given credit in CIMS Credits; if the item was purchased using a particular payment method you will be refunded using the same payment method in reverse. Any payment made to you (not CIMS Credits) will be made in Ringgit Malaysia (MYR), under the rules of the payment method.